9 TIPS TO IMPROVE YOUR CUSTOMER SATISFACTION SURVEY 2 min read 27th February 2020 By Dom Harding Improve you customer satisfaction survey to increase response rates and ensure you receive quality data to...
6 REASONS YOU SHOULD FOCUS ON CX 2 min read 13th February 2020 By Dom Harding CX will overtake price & product combined as a differentiator, consumers are willing to pay more...
API UPDATES 2 min read 7th February 2020 By Dom Harding Integrate your survey results into existing BI tools. There have been some updates to the Avius API including some additional features...
ALIGN YOUR CUSTOMER SATISFACTION SURVEY TO THE CUSTOMER JOURNEY 2 min read 29th January 2020 By Dom Harding Poorly-timed surveys impact response rates and customers' overall experience. Make sure you align your survey to the customer journey...
HOW EMPLOYEE ENGAGEMENT SURVEYS INCREASE PRODUCTIVITY 2 min read 21st January 2020 By Dom Harding Start measuring employee satisfaction and establish a great workplace where everyone is given a voice. Deploy employee engagement surveys and increase your staff’s productivity...