COLLECT CUSTOMER FEEDBACK TO BUILD A CUSTOMER-CENTRIC BUSINESS
Having customers at the heart of your business decisions creates a path to success. But, a customer-centric approach does not just mean to put ...
VOICE OF CUSTOMER BLOG
HOW TO IMPROVE CUSTOMER SERVICE
Customers should always be at the heart of your business. So, flourish your relationships with them by improving customer service...
TWO TYPES OF FEEDBACK TO IMPROVE CX
When collecting customer or employee feedback, you can choose to receive satisfaction-based and/or operational data. Each will provide you with different insights...
FACILITY CLEANLINESS KEY TO PASSENGER EXPERIENCE
To your passengers, the cleanliness of your toilets says a lot about the overall state of the airport. If you'd like to encourage them ...
TOP 8 CUSTOMER SATISFACTION SURVEY QUESTIONS
Here’s our top 8 questions you should be asking in your customer satisfaction survey to obtain valuable feedback…
